DG834PN Manual: Obtaining a WAN IP Address

If your ADSL modem wireless router is unable to access the internet, and your Internet LED is green or blinking green, you should determine whether the ADSL modem wireless router is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your ADSL modem wireless router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface.

Launch your browser and select an external site such as www.netgear.com.

Access the Main Menu of the ADSL modem wireless router's configuration at http://192.168.0.1.

Under the Maintenance heading check that an IP address is shown for the WAN Port.
If 0.0.0.0 is shown, your ADSL modem wireless router has not obtained an IP address from your ISP.

If your router is unable to obtain an IP address from the ISP, the problem may be one of the following:

Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel Identifier parameter.
Verify with your ISP the Multiplexing Method and parameter value, and update the router's ADSL Settings accordingly.

Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA) login.

If you have selected a login program, you may have incorrectly set the Service Name, User Name and Password. See Troubleshooting PPPoE or PPPoA, below.

Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account to the ADSL modem wireless router in the browser-based Setup Wizard.

Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your computer's MAC address. In this case:

Inform your ISP that you have bought a new network device, and ask them to use the router's MAC address.

Configure your router to spoof your computer's MAC address. This can be done in the Basic Settings menu. Refer to ADSL Modem Wireless Router Setup Manual.