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Common Problems and Solutions

The table below lists common problems, and recommended actions.

Problem	Action
The SC101 is not working.	1. Is the SC101 on, and does it have power? See "Restoring the Default Configuration" on page 7-6. 2. Is the SC101 status light lit? See page 2-4. 3. Is the SC101 connected correctly? See "Installation and Basic Configuration" on page 3-1.
New installation: I cannot access SC101 from my computer.	1. Is the SC101 software installed correctly? 2. Did you cancel "Hardware Found" prompts during installation? Remove the software and re-install it. Go to "Installation and Basic Configuration" on page 3-1.
The SC101 worked before, but now it doesn't.	1. Reboot the PC. 2. If the problem persists, reboot the router first, then the SC101, and then the PC.
"Add letter drive failed" message appears when creating a drive.
Drive used to work, now it doesn't get a drive letter, and it doesn't show up in Windows Explorer.
I am using a DHCP server, and the SC101 either fails to get an IP Address or gets an IP Address conflict.	Either reboot the SC101 or restart the network so that the DHCP server clears this problem. The SC101 requires DHCP; you cannot use the SC101 on a network that has static only IP addresses.