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Troubleshooting the Internet Connection

If you can access your router but you are unable to access the Internet, you should first determine whether the router is able to obtain an IP address from your Internet Service Provider (ISP). Unless your ISP provides a fixed IP address, your router must request an IP address from the ISP. You can determine whether the request was successful using the Web Configuration Manager.

To check the WAN IP address:

  1. Start your browser, and select an external site such as http://www.netgear.com.
  2. Access the main menu of the router's configuration at http://www.routerlogin.net.
  3. Under Maintenance, select Router Status.
  4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.

If your router is unable to obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network, as described in Be sure to restart your network in this sequence..

If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:

If your router can obtain an IP address, but your computer is unable to load any Web pages from the Internet:


NETGEAR, Inc.
http://www.netgear.com
Table of ContentsPreviousNextIndexSearch Knowledge Base 202-10301-01, February 2008