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Troubleshooting Basic Functions

After you turn on power to the router, the following sequence of events should occur:

  1. When power is first applied, verify that the Power light is on.
  2. Verify that the power light turns amber within a few seconds, indicating that the self-test procedure is running.
  3. After approximately 20 seconds, verify that:
    1. The color of the power light changes to green.
    2. The LAN port lights are lit for any local ports that are connected.
    3. If a port's light is lit, a link has been established to the connected device. If a LAN port is connected to a 100 Mbps device, verify that the port's light is green. If the port is 10 Mbps, the light will be amber.

    4. The Internet port is connected and its light is lit.
  4. If you have enabled WPS security, verify that the push-button stops blinking and changes to green (otherwise the push-button light should be off).

If the correct behavior does not occur, see the appropriate following section.

The Power light is not on.

If the Power and other lights are off when your router is turned on:

If the error persists, you have a hardware problem and should contact Technical Support.

The Power light blinks green slowly and continuously.

The router firmware is corrupted.

To restore your firmware:

  1. Make sure your PC is connected to your router and the router is powered on.
  2. Insert the Resource CD that came with your router into your PC.
    1. The CD will automatically start and detect the language you are using on your PC. Select a different language option, if you prefer.
    2. If the CD does not automatically start, browse the CD and double-click on .
  3. Click Supporting Software, then Netgear Firmware Recovery Utility, and follow the prompts for the recovery process.
  4. After firmware recovery is completed, follow the prompts to restore your configuration settings.

The Power light stays amber.

When the router is turned on, the Power light turns amber for about 20 seconds and then turns green. If the light does not turn green, the router has a problem.

If the Power light is still amber 1 minute after turning on power to the router:

  1. Turn the power off and back on to see if the router recovers.
  2. Clear the router's configuration to factory defaults. This will set the router's IP address to www.routerlogin.net. This procedure is explained in Restoring the Default Configuration and Password.

If the error persists, you might have a hardware problem and should contact Technical Support.

The Internet light stays amber.

When the router is turned on, the Internet light turns amber for about 20 seconds and then turns green. If the light does not turn green, the router has a problem.

If the Internet light is still amber 1 minute after turning on power to the router:

  1. The Internet is not accessible. Confirm that you have the correct internet setting.
  2. Clear the router's configuration to factory defaults. This will set the router's IP address to www.routerlogin.net. This procedure is explained in Restoring the Default Configuration and Password.
  3. Turn the power off and back on to see if the router recovers.

The Internet or LAN port lights are not on.

If either the LAN or Internet lights do not light when the Ethernet connection is made, check the following:

  1. Make sure that the Ethernet cable connections are secure at the router and at the computer.
  2. Make sure that power is turned on to the connected computer.
  3. Be sure you are using Ethernet cables like the cable that was supplied with the wireless router. See the NETGEAR Wireless-N Router Setup Manual for instructions.

The Push 'N' Connect (WPS) push-button blinks amber.

If after using the WPS function the push-button blinks amber, check the following:

  1. Make sure that you are using the push-button and not the router's built-in registrar.
  2. Check that PIN verification has succeeded for the WPS-enabled device you are connecting to the router.
  3. Make sure you have not pushed the push-button after disabling the WPS function (you logged into the router and disabled this previously).
  4. Check that the router is not in the temporary AP setup locked state (if you are using the wireless repeater function).

For more information on WPS, see Using Push 'N' Connect (Wi-Fi Protected Setup).


NETGEAR, Inc.
http://www.netgear.com
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