WNR2000 Manual: Obtaining an Internet IP Address

If your wireless router is unable to access the Internet, and your Internet light is amber, check the wireless router to see if it is able to get an Internet IP address from your service provider. Unless you have a static IP address, your wireless router automatically requests an IP address from your service provider.

Select Router Status, under Maintenance in the main menu, to check that an IP address is shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP address from your service provider.

If your router is unable to obtain an IP address from the your service provider, the problem might be one of the following:

You might need to force your cable or DSL modem to recognize your new router by restarting your network, in the sequence described in the NETGEAR Wireless-N Router Setup Manual.

Your service provider might require a login. Ask your service provider whether they require a PPP over Ethernet (PPPoE) login (see Troubleshooting PPPoE).

You might have incorrectly set the service name, user name or password. Review your router's Basic Settings screen.

Your service provider might check for your computer's host name. Assign the computer Host Name of your ISP account to the wireless router on the Basic Settings screen.

Your service provider might only allow one Ethernet MAC address to connect to the Internet, and check for your computer's MAC address. If this is the case:

Inform your service provider that you have bought a new network device, and ask them to use the wireless router's MAC address, or

Configure your router to spoof your computer's MAC address. On the Basic Settings screen in the Router MAC Address section, select "Use this Computer's MAC Address" and click Apply. Then restart your network in the correct sequence (see the NETGEAR Wireless-N Router Setup Manual for instructions).